Legal
Return & Refund Policy
Last Updated: 23 September 2026
1. Overview
Stream Lync has established this Return & Refund Policy to ensure transparency and fair service for our customers across all our SaaS products and digital services.
2. Free Trial Period
Where offered, free trial periods (typically 14–21 days depending on the product, as shown on the respective product's website) allow you to cancel at any time before the trial ends without any charge.
3. Non-Refundable Services
Software subscriptions, digital services, and any license-based or activated service are non-refundable once a paid billing cycle has been activated. Once these products or services are delivered or activated, no return, refund, or cancellation applies for that billing period.
4. Cancellation Policy
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle, and you will retain access until that date. No partial refund is issued for the unused portion of a billing cycle.
5. Custom & Service-Based Work
For custom services such as web design, SEO, Google Ads management, or other project-based work, any deposit or milestone payment becomes non-refundable once work has begun, unless otherwise agreed in writing.
6. Refund Process & Timeline
Where a refund is approved (for example, due to a billing error on our part), it will be processed within 7–10 working days through the original payment method (card / mobile financial service / bank transfer).
7. Rights Reserved
Stream Lync reserves the right to approve, partially approve, or reject any refund request. All decisions made by the company in this regard shall be considered final.
8. Contact for Refund Queries
For any return or refund query, please contact hello@streamlync.tech or call +8809696346803.